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Legal Terms

Legal Terms

1. CONFIRMATION

1.1 Scope of Application, Contracting Parties and Customer

These terms and conditions apply to contracts between Företagsbostäder Sverige AB or Företagsbostäder Accommodation Stockholm AB (hereinafter Företagsbostäder) and a natural person or legal entity (the ”Customer”) regarding the reservation of accommodation services or other accommodation related services by the Customer from Företagsbostäder, and the provision of such services by Företagsbostäder to the Customer.

Contracting parties, the Customer and Företagsbostäder, have agreed on the provision of the services mentioned above (the ”Accommodation Confirmation”).

Tenant refers to the Customer personally, or a natural person in the Customer’s interest group, or otherwise specified by the Customer. The tenant is entitled to use the accommodation unit managed by Företagsbostäder which the Accommodation Confirmation relates to (the ”Accommodation Unit”) and the services ordered by the Customer from Företagsbostäder in accordance with the Accommodation Confirmation, these general terms and conditions (which form an integral part of the Accommodation Confirmation) and the legislation of the country in question.

1.2 Customer’s liability and duty to inform the Customer of the content of the Accommodation Confirmation

Regardless of who uses the accommodation services under the Accommodation Confirmation, the Customer is liable for the fulfillment of all contractual obligations. The Customer is required to make sure that the tenant using the accommodation services is informed of all the rules, regulations and obligations governing the use of the Accommodation Unit. Before the contract period begins, and whenever the person or persons using the accommodation service changes, the Customer is required to immediately provide his or her, as well as the tenants´, personal and contact information and telephone numbers to Företagsbostäder in writing.

1.3 Reservation period

A reservation made by the Customer is binding on both parties after the Customer has confirmed the reservation, in an email or by a signature, or checked-in to the apartment by fetching the apartment keys. Before the reservation becomes binding on both parties, the Customer’s confirmation notwithstanding, Företagsbostäder may ask the Customer to make an advance payment, or to sign the Accommodation Confirmation. No interest is paid on the advance payment. Notice of termination must be given in writing. Företagsbostäder is entitled to unilaterally prolong the Accommodation Confirmation until the Customer has fulfilled all its contractual obligations and Företagsbostäder shall invoice the Customer for the prolonged accommodation period in accordance with the pricing principles set forth in the Accommodation Confirmation. Företagsbostäder is also entitled to invoice the Customer for any and all costs arising from the Customer’s non-compliance with its contractual obligations.

Extension of the reservation is not guaranteed and is subject to availability.

Unless otherwise agreed, The customer always has the possibility to make changes or cancel the reservation with a 30 days notice time, this is further explained in 7.2.

1.4 Additional services

All additional services must be paid on a monthly basis in advance, unless otherwise agreed. Charges will be applied for early check-in and late check-out according to the price list. Please note that earlier arrival or later departure is subject to availability and must be confirmed prior to arrival.

2. PAYMENTS

2.1 Liability

After a binding confirmation has been signed, or activated with regards to 1.3 in this appendix, the Customer is obliged to pay the fees specified in the Accommodation Confirmation. Payment should be done on a monthly basis in advance, unless otherwise agreed.

2.2 Late payment

Företagsbostäder is entitled to charge a penalty interest for late payments, starting from the due date. In addition, Företagsbostäder has the right to charge reasonable collection costs for late payments. Payments made by the Customer will be used to pay off penalty interest first and the principal second. If the Customer fails to pay the penalty interest, the sum will be deducted from the deposit. If the Customer fails to make overdue payments regardless of payment requests, all other charges to be invoiced under the Accommodation Confirmation will fall due for payment immediately.

2.3 Price revision

After the confirmation has been signed, Företagsbostäder is entitled to increase the price of the accommodation service on the following grounds: a. Legislative changes affecting the price of accommodation; b. Decisions of the authorities affecting the price of accommodation, and c. General cost level rise.

The Customer is informed of price revisions in writing. Price revision takes effect on the first day of the next calendar month following the notice. The Customer is deemed to have been informed of price revisions within 7 days from the date on which the notice was sent to the address referred to in section 3.5.

3. ACCOMMODATION

3.1 Duty to notify

Upon arrival to collect the keys to the Accommodation Unit, the tenant is required to provide the correct traveler information as prescribed by law, or any other personal information Företagsbostäder needs for its operations, if such information was not provided earlier. The tenant must show proof of identity upon request. If the tenant refuses or fails to provide traveler or personal information, Företagsbostäder shall be entitled to not hand over the keys to the Accommodation Unit. However, the Customer will still be required to fulfill its contractual obligations.

3.2 Responsibilities when staying in the Accommodation Unit

The Accommodation Unit may be used for ordinary living and overnight accommodation. The unit or part thereof may not be handed over for use by others, unless this is agreed in writing with Företagsbostäder in advance.

  • a. The tenant is required to treat the unit and all property included in it with care, and to use the Accommodation Unit and property included in it for their customary purposes.
  • b. Causing a disturbance in the Accommodation Unit or to anyone living in the vicinity is forbidden. While staying at the Accommodation Unit, tenants are required to follow the house rules, rules and regulations issued by the authorities, and to abide by the legislation in force. The house rules for each Accommodation Unit are available in the pre-arrival letter and may be provided by customer service on request.
  • c. Smoking, use of strong fragrances that may inconvenience the next occupant, scented candles, moth balls or similar products, use of intoxicants and any criminal activity is forbidden in the Accommodation Unit and shared facilities, such as elevator, attic, basement, staircase, balcony and yard.
  • d. Copying of the keys is not permitted.
  • e. Pets are not allowed, except with Företagsbostäder’s written consent provided in advance. In some units, pets are allowed if the tenant pays a pet fee specified in the service price list.
  • f. Be considerate to your neighbours. Between 10 pm and 7 am, do not play loud music, use the washing machine (if in the apartment), and take showers/baths or disturb in other ways.
Tenants are also required to ensure that:
  • the Accommodation Unit and shared facilities are clean and tidy.
  • any waste is disposed of in a timely manner and placed in the waste bins provided.
  • lights and electrical appliances and water taps are turned off before going out or going to bed.
  • doors are locked and windows are closed before going out.
  • keys or door codes are not handed over to third parties or misplaced.
  • no repairs or alterations are carried out in the Accommodation Unit.

Failure to comply with these rules shall be deemed a breach of the Accommodation Confirmation, and the tenant may be immediately removed from the Accommodation Unit. In such a case, the Customer will not be entitled to demand a refund, compensation or discount on the contract price; instead, the Customer will be liable to pay the remaining contractual payments.

3.3 Personal belongings

Företagsbostäder is not responsible for any belongings left in the Accommodation Unit or in shared facilities.

3.4 Företagsbostäder’s right of access to the Accommodation Unit

Tenants are required to let Företagsbostäder’s representative in to check the condition of the Accommodation Unit and to supervise any care and maintenance work. If necessary, Företagsbostäder’s representative or a third party, such as the owner of the apartment or an authorized representative, shall be allowed access to the Accommodation Unit for inspection without the tenant’s express consent. If the Customer has requested Företagsbostäder to deliver services that require a visit to the Accommodation Unit, it may not be possible to notify the tenant in advance of the time of such a visit.

3.5 Notifications related to the Accommodation Confirmation

When making a reservation, the Customer is required to provide an address for the delivery of any notifications concerning the Accommodation Confirmation. While the Accommodation Confirmation is in effect, Företagsbostäder may send the Customer and the tenant staying at the Accommodation Unit customer service notifications, such as reminders of contractual deadlines, by post or e-mail.

4. CUSTOMER’S LIABILITIES

4.1 Liability for damage, harm and disturbance

The Customer is liable to compensate Företagsbostäder in full for any damage caused by the Customer, the tenant, or a person staying in or visiting the Accommodation Unit with the Customer’s or the tenant’s permission, whether such damage, harm or disturbance is caused intentionally, through negligence or lack of due care and attention, to the Accommodation Unit, the furnishings or other property included in the unit, other facilities available to the tenant, or to third parties and their property.

Similarly, any misplaced property or expenses due to additional and unusual cleaning must be compensated for. If the pets kept in the Accommodation Unit cause any damage or disturbance, the Customer must pay compensation for such damage despite having paid the pet fee specified in section 3.2.

Make sure that the tenant has an insurance covering the tenant’s personal belongings. We recommend the company that rents the accommodation to have a liability insurance that covers damage caused by the employee in connection with business trip during work time and spare time.

Limitation of liability

To limit its liability, the Customer can set a separate limit on its liability under the Accommodation Confirmation.

Such a limitation of liability is subject to the Customer paying a related fee in accordance with a separate agreement concluded between Företagsbostäder and the Customer, which agreement also sets out the Customer’s maximum liability. The limitation of liability shall not, however, apply to the following:

  • Damage to third persons or their property
  • Damage caused by or caused to misplaced movable property
  • Damage, harm or disturbance caused intentionally, through gross negligence or lack of due care and attention, or due to a material breach of the obligations related to the use of the Accommodation Unit
Release from liability

The Customer will be released from liability if the party that has caused the damage compensates Företagsbostäder in full.

Reporting damages

The Customer is required to inform Företagsbostäder immediately of any damage occurring within the Accommodation Unit. If the damage or defect is not limited to movable property, the maintenance company servicing the Accommodation Unit must also be notified thereof immediately. Failure to notify will result in liability for the damage in question.

4.2 Beyond normal consumption

The Customer has an obligation to compensate Företagsbostäder for any consumption of water, electricity, heating, or use of the Internet or other similar utilities considered beyond the normal expected use thereof. Consumption deemed normal is not materially different from standard household consumption. The Customer may be required to compensate Företagsbostäder for even minor deviations if these are deemed an attempt to obtain financial gain from unlimited use.

5. FÖRETAGSBOSTÄDER’S LIABILITIES

5.1 Service provision

Företagsbostäder has a duty to ensure the availability of the reserved Accommodation Unit to the Customer at the agreed time. Företagsbostäder shall supply the accessories and additional services to the Customer as agreed. The Customer’s decision not to use the ordered additional services shall not exempt the Customer from paying for the services.

5.2 Provision of alternative accommodation

If, for some exceptional reason, Företagsbostäder is unable to provide the reserved accommodation unit, or alternative accommodation is necessary for another important reason, Företagsbostäder is entitled to offer another, equivalent or very similar accommodation unit to the Customer without imposing any extra costs on the Customer.

5.3 Notices of defect and remedies

Any notices of defect or complaints regarding movable property in the Accommodation Unit or general facilities, or the condition of the Accommodation Unit, must be made in writing and without undue delay, but no later than within 24 hours of the start of the accommodation services under the Accommodation Confirmation. Defects will be remedied as soon as possible. Företagsbostäder will not be required to compensate the Customer for late complaints or for a reasonable delay in meeting the schedule.

5.4 Liability for damage and limitation of liability

If the Customer’s access to the Accommodation Unit is delayed due to an error by Företagsbostäder, or the standard of accommodation has materially deteriorated and the error has not been remedied within the specified time, the Customer is entitled to a reasonable refund. Företagsbostäder is not liable for indirect or consequential damage.

The Customer is not entitled to compensation if Företagsbostäder is able to prove that the error or delay was caused by force majeure as referred to in section 5.5, or a request or prohibition imposed by the authorities as referred to in section 5.6. Företagsbostäder’s liability is limited to the total amount of the Customer’s payments at the time the error was observed.

5.5 Force majeure

The following are considered force majeure: water damage, accident, fire, strike, a natural catastrophe, an interruption in the energy supply, a power outage, water and sewage problems, heating problems, Internet connection interruptions, and repairs, servicing and other similar work performed by third parties. Force majeure affecting a partner of Företagsbostäder shall be deemed as releasing Företagsbostäder from liability.

5.6 Requests and prohibitions by the authorities

If Företagsbostäder fails to provide the Customer with confirmed accommodation or cancels the Accommodation Confirmation unilaterally due to a request or prohibition related to the Customer or tenant and imposed by the authorities, Företagsbostäder will be entitled to charge the Customer a reasonable cancellation fee.

6. RIGHT OF WITHDRAWAL

The right of withdrawal in e-commerce does not apply to Accommodation Services.

7. CANCELLATION OF THE ACCOMMODATION CONFIRMATION

7.1 Företagsbostäder’s right to cancel the reservation

Företagsbostäder is entitled to cancel the Accommodation Confirmation if it transpires that the Customer or tenant is materially in breach of our terms. The Accommodation Confirmation shall be terminated immediately upon notice of cancellation being given, or at a later time as indicated by Företagsbostäder. After its cancellation, the Accommodation Confirmation shall be used for reference in calculating the grounds for compensation.

Företagsbostäder shall be entitled to cancel the reservation with immediate effect on the following grounds:
  • Non-payment
  • The Customer or a third party that has agreed to pay the costs of accommodation is declared bankrupt or otherwise incapable of meeting its contractual obligations, or if the financial position of the Customer or third party has materially deteriorated
  • The Customer refuses to pay the advance payment or additional deposit required by Företagsbostäder
  • The access rights to the Accommodation Unit are handed over to a third party without Företagsbostäder’s consent
  • Causing a disturbance
  • Damaging the Accommodation Unit or other facilities available to tenants
  • Failure to comply with the rules and regulations of the housing company and the authorities
  • Engagement in criminal activity within the Accommodation Unit
  • Use of the Accommodation Unit for purposes materially different from ordinary living and overnight stay, or continuously allowing outsiders not named as tenants to enter the Accommodation Unit.
  • In the event of non-payment despite a reminder, we may be forced to carry out a lock change that will be charged from 5000 SEK plus VAT
  • In the event of termination of the apartment lease contract between the property owner and Företagsbostäder
7.2 Customer’s right to cancel the reservation

The Customer is entitled to cancel the Accommodation Confirmation if Företagsbostäder is materially in breach of the reservation. The reservation shall be canceled in writing, with the parties jointly agreeing on the related cancellation practices. However, the customer is able to cancel or change the rental period free of charge, with 30 days notice time.

8. PARTIAL INVALIDITY OR NULLITY OF THE RESERVATION

If, due to legislative changes, regulations imposed by the authorities, or other similar reasons part of the Accommodation Confirmation is or becomes partly invalid or null, the other parts of the reservation shall continue to be in effect.

9. APPLICABLE LAW AND DISPUTE RESOLUTION

The Accommodation Confirmation shall be governed by the laws of Sweden. All disputes arising out of the Accommodation Confirmation shall be resolved by Swedish courts.