Customer Service

Accommodation service 

Is anything missing in your apartment? Did something break? If so, feel free to call us or send an email to, and we will help you as soon as possible.

Emergency hotline - 24 hours a day 

Should you have an emergency after our office hours, please call our 24 hours a day hotline. These following phone numbers are reserved only for emergencies. By calling them you will receive help as soon as possible if, for instance, your bathroom is flooded, or if you accidentally lock yourself out of your apartment and need to get help from a locksmith. If you have an emergency while staying  in one of our apartments please call: 010-707 55 00.